YOUR SECURITY: When shopping on-line with us, your internet is secured by a Thawte Registered server. This ensures that all information submitted is secured in transit from you to the server. All credit card transactions with us are transacted through the Suncorp Metway Bank. Your credit card will not be debited until the day of dispatch. Any information held about you by us is used for processing your order and to provide you with a personalised shopping experience. Your information is not traded, sold or provided in any way whatsoever to any third party, without your prior consent.         HOW TO PAY: All goods are listed in Australian Dollars (AUD). The price shown on each item is the purchase price before the addition of any tax, packaging and freight costs. Any purchases from within Australia will attract the Australian Goods and Services Tax. Australian Shoppers We accept Mastercard, Visa, Australian Bankcard and American Express. You can also pay by Electronic Funds Transfer. Simply use Account as your payment method entering account number 9999 and we will email you with our bank account details. All Overseas Shoppers Because of difficulties with credit card transactions from outside Australia, we have an obligation to our customers to protect their credit card from fraudulent use by others. For this reason ALL ORDERS OUTSIDE OF AUSTRALIA are required to be paid by Electronic Funds Transfer. When ordering, simply use Account as your payment method entering account number 9999 and we will email you with our bank account details. Freight charges will also be advised to overseas shoppers at that stage. FREIGHT & HANDLING: We use FASTWAY COURIERS "door to door" delivery for all our products. It's easy to keep track of your parcels with the on-line Fastway Couriers track and trace site. Visit the website at www.fastway.org then click on the track and trace icon, and enter the tracking number provided with your despatch confirmation. Please allow up to 21 days for delivery to some remote locations. Please feel free to contact us at any time should you be concerned about the delivery of your order. RETURNS: Should there be any fault with an item purchased from us, you must contact us by email to advise of the nature of the fault within seven days of receipt. The item must then be returned to us, in its original, unused condition, along with the packaging and any accessories. On receipt of the returned item, we will replace the item where possible, and refund you any shipping cost involved in returning the item. RETAIL OUTLETS: To enable you a more personalised shopping experience and to "see and feel" our product first hand, we have included a list of retail outlets and stockists for your convenience. Please refer to our retail list for your closest outlet. We will always advise you of a retail outlet in your area, however, should you still wish to shop on-line we will accept your final decision. We are proud to be part of this "Shop Locally" initiative.